Features
Every tool your team needs, in one platform
EaseDial's feature set covers inbound routing, outbound dialing, AI, recording, and analytics — all managed from one admin portal.
Call Routing & IVR
Skills-based, round robin, priority, time-based, and IVR routing — configure how every call is handled from one admin portal.
Learn more →IVR System
Interactive voice response menus that greet callers, collect intent, and route to the right destination automatically.
Learn more →Auto Attendant
Automated call greeting and multi-level menu routing for inbound calls without a live receptionist.
Learn more →Call Queues
Queue inbound calls by team, skill, or priority. Agents work through the queue; callers hear hold music or messages.
Learn more →Call Recording
Every call recorded automatically across queues, extensions, and campaigns — stored centrally with AI transcription.
Learn more →Call Recording Software
Overview of call recording software: what it is, how it works, use cases for QA, compliance, and agent coaching.
Learn more →AI Voice Agent
Handles inbound calls around the clock — greets callers, detects intent, resolves routine inquiries, and routes when needed.
Learn more →AI Chat Agent
AI-powered chat agent for website and messaging channels — handles inquiries and escalates to a human agent when needed.
Learn more →Campaign Dialer
Preview, progressive, and predictive outbound dialing for sales, collections, and appointment campaigns.
Learn more →Predictive Dialer
Dials ahead of agent availability based on connect rate to maximize agent talk time on high-volume outbound campaigns.
Learn more →Omnichannel Inbox
Voice, chat, WhatsApp, email, and social channels in one agent workspace — no switching between platforms.
Learn more →Workforce Management
Scheduling, forecasting, and adherence tools for contact center teams — built into the same platform.
Learn more →Analytics & Reporting
Real-time dashboards and historical reports for call volume, queue performance, agent activity, and campaign results.
Learn more →Skills-Based Routing
Route calls to the agent most qualified to help — by language, product knowledge, account type, or any custom skill.
Learn more →Supervisor Tools
Listen, whisper, and barge on live calls. Real-time wallboard shows every agent state, queue depth, and wait time.
Learn more →Call Forwarding
Forward calls to mobile, external numbers, or other extensions — with time-of-day rules and overflow routing.
Learn more →Call Transfer
Warm and blind transfer between agents, queues, and external numbers — directly from the agent desktop.
Learn more →Business Phone System
Cloud business phone with extensions, voicemail, auto attendant, softphone, and call recording — no hardware required.
Learn more →AI Receptionist
24/7 AI that answers calls, understands caller intent in natural language, collects information, and transfers to the right agent.
Learn more →Customer Feedback & CSAT
Post-call IVR surveys collect CSAT scores automatically — linked to agent, queue, and call record for coaching and trend analysis.
Learn more →Customer Support Tools
Inbound queues, skills-based routing, real-time supervisor monitoring, AI-handled calls, and recording for support teams.
Learn more →See EaseDial in action
Book a demo and we'll walk through the features relevant to your team.